Returning a Faulty Product at a Store


Ram: Good afternoon. Can I help you with something today?Aiden: Yes, please. I bought these wireless headphones here last week, but they’ve already stopped working.Ram: Oh, I’m sorry to hear that. What seems to be the problem?Aiden: They just won’t turn on, even after charging overnight.Ram: I see. Do you have the receipt with you?Aiden: […]

Making an Appointment with a Dentist


Priya: Good morning, Bright Smile Dental Clinic. This is Priya speaking. How may I help you today?Nathan: Hi, I’d like to make an appointment with Dr. Lee, please.Priya: Of course. May I have your full name?Nathan: Sure, it’s Nathan Carter.Priya: Thank you, Mr. Carter. Are you a returning patient?Nathan: Yes, I came in for a […]

Talking About a Recent Movie Release


Chloe: Hey, Liam, did you see the new action movie that came out last weekend?Liam: Yeah, I caught it on Saturday night. The cinema was packed!Chloe: Same here! What did you think? I loved the special effects—they were incredible.Liam: The visuals were stunning, no doubt. But I thought the story was a bit predictable.Chloe: Really? […]

Discussing Daily Exercise Routines


Olivia: Hey, Sam, have you been keeping up with your workouts lately?Sam: Sort of. I’ve been walking to work most days, so that counts for something, right?Olivia: Definitely! Walking’s great. I’ve been trying to go to the gym three times a week, but it’s hard to stay consistent.Sam: Yeah, motivation fades fast once the weather […]

Students Arranging a Group Project Meeting


Mia: Hey, Ethan, have you got a minute to talk about our group project?Ethan: Sure, what’s up?Mia: We need to set a time to meet and work on the presentation slides. When are you free this week?Ethan: Let’s see… I’ve got classes till three on Wednesday, but I’m free after that.Mia: Wednesday afternoon could work. […]

Customer Asking About a Mobile Phone Plan


Lerato: Good afternoon, welcome to Connect Mobile. How can I help you today?Alex: Hi, I’m looking for a new phone plan, but I’m not sure which one fits me best.Lerato: No problem. Do you use more data, or do you make a lot of calls?Alex: I definitely use more data. I stream music and podcasts […]

Booking a Hotel Room Over the Phone


Sarah: Good afternoon, Parkview Hotel. This is Sarah speaking. How may I help you?Daniel: Hi, I’d like to book a room for this weekend. Do you have anything available for Friday and Saturday night?Sarah: Let me check… Yes, we have both standard and deluxe rooms free. Would you prefer one double bed or two singles?Daniel: […]

Roommates Negotiating Household Chores


Speaker 1: Hey, can we talk about the chores for a minute? The kitchen’s been piling up again.Speaker 2: Yeah, I’ve noticed that too. Probably time we set a proper routine.Speaker 1: Agreed. I don’t mind doing dishes most nights, but maybe not every single day.Speaker 2: Fair enough. How about I take them on […]

Friends Planning a Weekend Road Trip


Speaker 1: Hey, are we still on for a road trip this weekend?Speaker 2: Absolutely. I’ve been looking forward to it all week. Where do you want to head?Speaker 1: I was thinking… the coast. A few hours’ drive, good food, and some beach time.Speaker 2: Perfect. I’ll bring my camera. Should we leave Friday […]

Colleagues Discuss Overtime and Work-Life Balance


Speaker 1: I stayed back at the office until nearly ten last night. I’m running on coffee this morning.Speaker 2: Ten? That’s rough. You’ve been clocking a lot of late hours lately.Speaker 1: Yeah, the new project keeps piling up. I’m worried I’ll fall behind if I leave on time.Speaker 2: I get it, but […]

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