Ram: Good afternoon. Can I help you with something today?
Aiden: Yes, please. I bought these wireless headphones here last week, but they’ve already stopped working.
Ram: Oh, I’m sorry to hear that. What seems to be the problem?
Aiden: They just won’t turn on, even after charging overnight.
Ram: I see. Do you have the receipt with you?
Aiden: Yes, right here.
Ram: Thank you. Let me take a quick look… Alright, they’re still under warranty. Would you like an exchange or a refund?
Aiden: I’d rather exchange them if possible. I really liked the sound quality.
Ram: No problem. We have the same model in stock. I can grab a new pair for you.
Aiden: That would be great, thanks.
Ram: Here you go. I’ve tested this one to make sure it powers on properly.
Aiden: Perfect. Thanks for handling that so quickly.
Ram: You’re welcome. Sorry again for the trouble, mate.
Aiden: No worries—these things happen. Have a good one!
Ram: You too. Enjoy the new pair!